Khaverdi

Refund Policy

Last Updated: February 9, 2024

This Refund Policy outlines the terms and conditions under which Khaverdi Limited (Khaverdi, we, us, or our) will consider and process refund requests for our online courses and educational content.

1. Refund Eligibility

1.1. Standard Refund Period:

  • 14 days from the date of purchase
  • Course content accessed must be less than 20%
  • No certificate of completion has been issued

1.2. Extended Refund Eligibility:

  • Technical issues preventing course access (up to 30 days)
  • Course content significantly differs from description
  • Service unavailability exceeding 48 consecutive hours

2. Non-Refundable Items

2.1. The following are not eligible for refund:

  • Completed courses (more than 20% accessed)
  • Downloaded course materials
  • Bundle purchases at discounted rates
  • Subscription fees after the trial period
  • Add-on services or materials
  • Courses where a certificate has been issued

3. Refund Process

3.1. To request a refund:

  • Submit request through your account dashboard
  • Email [email protected] with your order details
  • Provide reason for refund request
  • Include relevant documentation or screenshots

3.2. Required Information:

  • Order number or transaction ID
  • Course name and purchase date
  • Payment method used
  • Detailed reason for refund request

4. Processing Timeline

4.1. Review Process:

  • Initial review: 1-2 business days
  • Decision communication: 3-5 business days
  • Refund processing: 5-10 business days

4.2. Payment Method:

  • Refunds are processed to original payment method
  • Alternative refund methods may be offered if original is unavailable
  • Processing times may vary by payment provider

5. Special Circumstances

5.1. We may consider refunds outside standard terms for:

  • Medical emergencies (with documentation)
  • Natural disasters affecting course access
  • Technical issues beyond user control
  • Course cancellation by Khaverdi

6. Currency and Exchange Rates

6.1. Refund Calculations:

  • Refunds are processed in original purchase currency
  • Exchange rate fluctuations are not compensated
  • Bank fees may be deducted from refund amount

7. Dispute Resolution

7.1. In case of refund disputes:

  • Submit detailed appeal within 5 business days
  • Provide additional documentation if requested
  • Allow 10 business days for appeal review

8. Account Termination

8.1. Upon refund approval:

  • Course access will be revoked immediately
  • Downloaded materials must be deleted
  • Certificates will be invalidated
  • Course progress will be reset

9. Policy Changes

9.1. We reserve the right to:

  • Modify this refund policy at any time
  • Apply new terms to future purchases
  • Honor existing refund terms for prior purchases

10. Contact Information

For refund-related inquiries:

  • Email: [email protected]
  • Address: Gladstonos 83, Limassol 3032, Cyprus
  • Registration Number: HE 464472
  • Support Hours: Monday-Friday, 9:00-17:00 EET
  • Response Time: Within 24 business hours